At Justin King Law, offering you the best possible service is our top priority.
However, should you feel at any point that our service was less than satisfactory, it is important to inform us so we can work quickly towards resolving your issues.
We implore you to discuss your concerns with the solicitor on your case as your first measure. If you still feel unsatisfied with the level of service provided, you can formally open a complaint by contacting us directly. This will in no way affect your case.
The Legal Ombudsman independently resolve complaints between customers and legal servie providers. Their services are available for those who have been unsuccesful in resolving their complaint directly with the provider.
Complaints to the Legal Ombudsman can only be made if you’ve first attempted to resolve the complaint with us. Please check their website at https://www.legalombudsman.org.uk/ to confirm the necessary conditions to use their service.
– Justin King Law